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The number one word being used over and over on Twitter at this moment is "AmazonFail."
Why?
Users are angry about a perceived anti-gay policy that removes lesbian, gay, bi-sexual and transgender books from appearing in sales rankings.
Author Mark Probst writes on his blog that two days ago, "mysteriously, the sales rankings disappeared from two newly-released high profile gay romance books: 'Transgressions' by Erastes and 'False Colors' by Alex Beecroft. Everybody was perplexed. Was it a glitch of some sort? The very next day HUNDREDS of gay and lesbian books simultaneously lost their sales rankings, including my book 'The Filly.'"
Probst eventually got a response from Amazon.com Advantage member services, he says.
In consideration of our entire customer base, we exclude "adult" material from appearing in some searches and best seller lists. Since these lists are generated using sales ranks, adult materials must also be excluded from that feature.
Hence, if you have further questions, kindly write back to us.
Best regards,
Ashlyn D
Member Services
Amazon.com Advantage
More than 800 people have signed a petition in strong protest of Amazon's "adult policy" on thepetitionsite.com.
And writer Kassia Krozser has penned an open letter to the Seattle-based online retailer:
Dear Amazon,
Happy Easter (or if it's Monday morning, happy belated Easter!). It seems the Easter Bunny, while hopping down the bunny trail, left some rotten eggs all over the Amazon site while we were sleeping. Suddenly, many books lost their sales ranking and levels of searchability on the Amazon site.
Somehow, the brain trust of your company has decided to protect the "entire" Amazon customer base by restricting access to content that someone (who?) decided was offensive. In your zeal to protect me from myself, of course, you managed to leave content that I find singularly repulsive online (really, exploring the human condition is bad, but Mein Kampf is just fine?).
This loss of ranking, listing, search functionality seems to be largely, but not wholly!, limited to fiction and non-fiction with themes relating to gay, lesbian, bisexual, and transgender issues. Authors affected range from E.M. Forster to James Baldwin to John Barrowman, our beloved Captain Jack on Dr. Who and Torchwood and others, including a host of female authors who write erotic fiction.
Gee, I can buy a book on training fighting dogs (something so offensive my stomach hurts just looking at the cover image), but specific types of human relationships are suddenly taboo? Gee, that this happened on Easter is the kind of symbolism an editor would find too heavy-handed if an author wrote it (though some say this has been happening for a few days)!
(. . . Read the rest of the letter and discussion on the Booksquare blog.)
Other Internet activity at the moment is a list of lit-porn that has not been affected, a list of links related to the policy in all languages, a writer expressing anger that Brokeback Mountain is now not ranked, an attempt to redefine the term Amazon Rank, and a list of books that have apparently lost their sales rankings.
To be sure, it's not clear that Amazon has changed its policy or has changed how it technically deals with an existing policy. Author Craig Seymour says he first noticed the change in February. And I just did a search on Transgressions and was able to find the book easily enough. I've got an e-mail into an Amazon spokesman, but it's Easter and I'm not sure if he's available.
Somebody's going to have to deal with this on Monday, though. In the time it's taken me to write this, 500 more Tweets have been posted with the words: AmazonFail.
Update 4:30 p.m. No word from Amazon, although I admit that my phone numbers are in the office and so I've only reached out via e-mail.
It seems that the term Amazon Rank has been successfully redefined in a Google search of the term.
And the search results on Amazon.com of the word "homosexuality" are drawing even more ire. See image below:
Update: 6:50 p.m.: Amazon blames a "glitch" for the sales ranking problems, according to Publisher's Weekly, which does not name the Amazon spokesperson who delivered the information.
The simple explanation, though, does not explain why Mark Probst got the response that he did from an Amazon customer service representative. (See above.)
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Posted by Merchant Seaman at 4/12/09 2:21 p.m.
one word,
Powell's