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Retail

Retail

More From Retail

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4 Things Leaders Should Think About This Customer Service Week

Customer Service Week is a reminder of the vital role customer service plays in our lives. It should also help leaders inspire action and support economic growth

ByJo Causon,

Contributor

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Agentic Commerce Is Rewriting The Rules Of Product Search

Welcome to the brave new world of agentic commerce, the next big thing after the web and mobile and marketplace-type platforms. In agentic commerce, agents complete searches for consumers, uncovering more precise product selections with the assistance of artificial intelligence and richer descriptions from shoppers. Retailers can ignore the trend at their own peril, said Scott Eckert, CEO of Mirakl for the Americas, a retail software company.

BySharon Edelson,

Senior Contributor

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Amazon October Prime Day Underwhelms Shoppers, Signaling Caution For Holidays

Shoppers prioritized practical essentials during Amazon's October Prime Big Deal Days with average order size declining 15% from July's Prime Day event.

ByPamela N. Danziger,

Senior Contributor

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The New Journey Of The Female Consumer

The solo female traveller is changing more than tourism, she’s rewriting the rules of retail, wellbeing and confidence in every industry.

ByKate Hardcastle,

Contributor

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Why Walmart And Target Love ChatGPT But Amazon Is Banking On Rufus

While Walmart and Target have optimized for AI-generated searches, Amazon has stuck to its own system. With AI agents increasingly influential, who has called it right?

ByMark Faithfull,

Contributor

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Women Spent 50% More Than Men On Mental Health Medications In 2024

A GoodRx analysis estimated that in 2024, women spent around 50% more out of pocket than men did on mental health prescriptions, translating to a $1.8 billion difference.

ByBruce Y. Lee,

Senior Contributor

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Three Ways For CMOs To Take Advantage Of Amazon Prime Big Deal Days

Amazon Prime Big Deal Days is a litmus test for how much control brands are willing to cede for scale. Those unwilling to join Bezos’ empire are making clear statements.

ByLilian Raji,

Contributor

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Ciara And Teyana Taylor Attend De Beers’ Desert Diamonds Event In NYC

The London-based gemstone mining, distribution, and retail company is responding to consumer insights to promote its neutral range of colored diamonds.

ByRoxanne Robinson,

Contributor

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De Beers Unveils ‘Desert Diamonds’ In Major Campaign For Natural Over Lab-Grown Diamonds

De Beers launched its largest diamond campaign in a decade to promote "Desert Diamonds," natural colored stones, emphasizing rarity, uniqueness and connection to nature.

ByPamela N. Danziger,

Senior Contributor

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Ilona Maher Gets Her Own Barbie Doll

Ever since grabbing bronze at the 2024 Summer Olympics, USA Rugby star Ilona Maher has been soaring, and now Barbie created a new doll in her likeness.

ByAndy Frye,

Contributor

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U.S. Online Holiday Sales To Top $250 Billion, Report Says

Generative AI chatbots and browsers, and traffic from social media platforms are driving growth in online sales, as U.S. consumers change how they shop.

ByJoan Verdon,

Senior Contributor

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Harrods Bucks Luxury Woes And Points To Stability After Tough Year

Harrods results look positive given it was far from an easy year, with data breaches and the ongoing impact of the scandal that enveloped former boss Mohammed Al Fayed.

ByMark Faithfull,

Contributor

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Why Purpose-Driven Brands Are Winning In 2025

Here's why loyalty is a key ingredient for success for retailers in 2025 looking to build long-term relationship with their customers.

ByCatherine Erdly,

Contributor

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Why Tariffs Threaten 2025 Holiday Sales With Higher Prices And Job Cuts

Holiday 2025 shopping could cost more as tariffs drive up prices and raise job worries, leaving consumers cautious and retailers bracing for weaker sales.

ByRichard Kestenbaum,

Contributor

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Nike’s Jordan Brand Lands Its First U.S. ‘World Of Flight’ Store In Philadelphia

Nike is opening its first U.S. "World of Flight" Jordan Brand store in Philadelphia on October 10, a key move in its sports-focused turnaround strategy.

ByPamela N. Danziger,

Senior Contributor

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Nike Looks To Deepen Cultural Cache With Jordan Brand Philadelphia

Next week Philadelphia will debut the first U.S. Jordan Brand World of Flight store as Nike continues its turnaround, which in its latest results showed promising signs.

ByMark Faithfull,

Contributor

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The Anrealage Show At PFW Paired Robotics With Human Heartbeats

At PFW Anrealage showed kinetics powered garments and furry feline-like bags with metronomic tails that wagged when caressed by models—a statement on humanity versus AI.