Embedding Our Values: The Verifile Way

I've been thinking about how values truly come to life in our day-to-day work at Verifile. It’s not enough to talk about values. We need to live them consistently. Our five values - Put People First, Be Curious, Own It, Succeed Together, and Delight Your Customer - are most meaningful when they're part of our decisions and actions every day.

Embedding values in an organisation isn’t something that happens overnight. It takes commitment from all of us, especially people leaders, and engagement at all levels, to make sure they’re more than words on a page. Here’s how we’re bringing our values to life:

Setting the Tone at the Top: It all starts with leadership. Leaders need to model our values in the way they work and make decisions. When people see that behaviour, it sets the tone for the whole organisation and shows that we take our values seriously.

Infusing Values into Everything We Do: We want values to be present in every aspect of our work. From communication and decision-making to how we support colleagues and customers. It’s about making sure our values are always visible and part of our daily choices.

Connecting Individual Work to Company Values: Managers play such an important role here. It’s about helping people understand how their work connects to our values. Through coaching and feedback, we can highlight the behaviours that show we’re living our values and help everyone see the purpose in what they do.

Reinforcing Accountability: Living our values is something we all share responsibility for. We celebrate those who embody them and use recognition to shine a light on the behaviours we want to see. We also talk openly about where there’s room to improve so we can all keep learning.

Ongoing Assessment and Validation: This isn’t something that’s ever “finished.” We regularly check in with ourselves, ask for feedback, and share stories about how people are living our values. It helps us stay on track and keep improving as we grow.

These are the ways we’re trying to make our values real at Verifile. It’s not always easy, but it’s essential if we want our values to truly guide us in what we do every day. At Verifile, we’re passionate about ensuring our values are more than just words. They're guiding principles influencing every decision we make. From brand messaging to day-to-day conversations, we’re always trying to make sure our values are front and centre.