The Employee Journey: Values at Every Touchpoint

I’ve been thinking about how our values show up across the entire employee journey at Verifile. It’s one thing to talk about values, but it’s another to make sure they’re present in every interaction and experience. Our five values - Put People First, Be Curious, Own It, Succeed Together, and Delight Your Customer - guide us in how we design every stage of that journey.

For values to really take root, they need to be part of everything we do as people join and grow here. Here’s how we try to make that happen:

Careers Website: We put our values front and centre, so candidates know exactly what we stand for before they apply. It helps ensure alignment right from the start.

Recruitment: We actively look for cultural fit during hiring, making sure candidates share our values and will bring them to life in their roles.

Onboarding and Settling In: New employees learn about our values early on, seeing how they connect to their everyday work and what’s expected.

Performance Coaching: Values are part of our coaching conversations. We talk about how people are living our values, where they’re doing well, and where there’s room to grow.

Learning & Development: We focus on building skills and behaviours that match our values, providing clear guidance on how to succeed while staying true to what matters here.

Benefits & Recognition: Our benefits and recognition programs reflect our values, supporting employees professionally and personally, and celebrating those who truly live our values.

Processes: We’re reviewing every process in the employee lifecycle to consider how the experience reflects our values and where we can do even better.

We know this is an ongoing journey, not something we ever tick off as "done." But by weaving our values into each stage, we’re building a culture that supports our people and helps Verifile grow stronger.

Building a Resilient, Values-Driven Culture

Company values aren’t just a tick box or engagement tool. They’re the foundation of a resilient, high-performing organisation. By embedding our values in everything we do, we’re building a culture of accountability, trust, and innovation. A culture that supports our people and drives success. We know we’re not perfect and that this is a journey, but we’re committed to learning and improving every step of the way. We’d love to hear how others are making their values real too!